Frequently Asked Questions (FAQ)
Where do you ship?
We currently ship exclusively within mainland Spain. We do not ship to the Canary Islands, the Balearic Islands, Ceuta, or Melilla.
How long does it take for my order to arrive?
The estimated delivery time is 1 to 2 business days from order confirmation.
Are the products really natural?
Yes, all of our products are made with 100% natural and organic ingredients, free from harsh chemicals, parabens, aluminum, and artificial fragrances.
Does deodorant stain clothes?
No. Our formula has been designed to provide freshness without leaving greasy residue or stains on clothes.
Can I use deodorant if I have sensitive skin?
Of course! Our deodorant is hypoallergenic, baking soda- and coconut oil-free, making it ideal for sensitive skin.
Do you offer returns or exchanges?
For hygiene reasons, we do not accept returns on used products. However, if your order arrives damaged or incorrect, please contact us within 48 hours so we can find a solution.
Where can I contact you?
You can write to us at our customer service email: hola@elifbio.com
You can also send us a direct message through Instagram.