Refund Policy
Refund Policy
At ElifBio, our goal is to ensure customer satisfaction and provide high-quality products. If for any reason you are not satisfied with your purchase, we have established the following refund policy to ensure a clear and fair process.
1. Conditions for Requesting a Refund
To be eligible for a refund, the product must meet the following requirements:
- Product Status: The product must be unused, in its original packaging and with no signs of damage.
- Application Deadline: Refund requests must be made within 14 days of receiving the product.
2. Procedure to Request a Refund
If you want to request a refund, follow these steps:
- Initial Contact: Send an email to info@elifbio.com or contact us at +34 602 84 19 89 indicating your intention to return.
- Necessary Information: Please provide your order number, purchase date, and a brief explanation of the reason for the return.
- Confirmation: Our team will review your request and, if it meets our conditions, we will provide you with instructions on how to proceed with the return shipment.
3. Return Shipping Costs
Return shipping costs are the customer's responsibility, except in cases where the product is defective or arrived damaged. In such cases, Elif Bio will cover the return shipping costs.
4. Damaged or Defective Products
If you have received a damaged or defective product, please contact us immediately to resolve the issue. In these cases, we offer the following options:
- Product Replacement at no additional cost.
- Full Refund if you prefer not to receive a replacement.
We may ask for photos of the damaged or defective product to facilitate the return process.
5. Refund Processing
Once we receive and verify the condition of the returned product, we will process the refund within 7 to 10 business days . The refund will be issued to the original payment method used at the time of purchase.
6. Exceptions to the Refund Policy
Elif Bio's refund policy does not apply in the following cases:
- Opened or Used Products: Products that have been opened or used will not be accepted unless they have manufacturing defects.
- Products on Sale: Items purchased on sale or at special discounts are not eligible for refunds, except in cases of defects or damage.
7. Contact for Refund Inquiries
For any additional questions regarding our refund policy or the status of your request, please feel free to contact our customer service team:
Email:
info@elifbio.com
Telephone: +34 602 84 19 89